Return & Refund Policy
At YAVIORA, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
#### 1. Free Shipping & Non-Delivery Protection
For customers who choose our Free Standard Shipping option, we provide official tracking information and proof of shipment upon dispatch. While international logistics are generally reliable, unexpected shipping delays can occasionally occur. If you have not received your package after 30 days from the order date, please contact us at support@yaviora.com. Our customer support team will immediately review your case and issue a full refund to your original payment method.
#### 2. How to Return an Item
If you wish to return an item, please contact us within 15 days of receiving your order at support@yaviora.com.
Please include the following details in your email:
- Order number
- Proof of purchase (e.g., order confirmation email or receipt)
- Reason for return
Our customer service team will review your request and provide specific instructions, including the designated return warehouse address. Once approved, the item must be mailed to our designated return address within 15 days. Overdue returns may be refused.
#### 3. Return Eligibility & Conditions
To be eligible for a return:
- Items must be unused, unwashed, and in the exact condition as received.
- Items must be in their original packaging, including all tags, accessories, and documentation.
- Items with stains, damage, broken seals, or altered plastic wrap will not be accepted.
Non-returnable items include:
- Personalized or custom products.
- Items purchased through third-party retailers.
- Products damaged due to customer mishandling.
YAVIORA reserves the right to deny any returns that do not meet the above conditions.
#### 4. Defective, Damaged, or Incorrect Items
If you received a defective, damaged, or wrong product, please contact our Customer Support team immediately at support@yaviora.com with the following information:
- Order number
- Clear photos or videos showing the issue or defect
- Complete shipping address and phone number
Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.
#### 5. Return Shipping Fees & Return Processing Time
- Quality Issues / Seller Error (Defective, incorrect, or damaged items): YAVIORA covers all return shipping costs and will provide a full refund.
- Customer Preference Returns (e.g., dislike, wrong size ordered, changed mind): The customer is responsible for the return shipping fee.
Processing your return may take up to 14 business days from the date we receive the package at our facility. We will notify you via email once your return has been inspected and processed.
#### 6. Refund Processing Time
Once approved, refunds will be credited back to your original payment method.
- Credit/Debit Cards & Digital Walltes: Refunds typically post within 5 to 10 business days, depending on your card issuer or bank.
- If you have not received your refund after 10 business days, please first check with your bank or credit card company. If you still require assistance, please reach out to us at support@yaviora.com.
#### 7. Order Modifications and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@yaviora.com with your order number and requested changes. Please note that orders that have already been processed, packed, or shipped cannot be modified or cancelled.
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@yaviora.com
Website: https://yaviora.com